Dignity and person-centred care
Respect preferences, consent, privacy, and the person’s established routines. Good care supports the person rather than treating them as a task list.
Communication
Listen, explain clearly, adapt communication, and keep families or supervisors informed within the appropriate role boundaries.
Safe daily living support
Care may include mobility support, hygiene, meals, hydration, routines, and environmental safety within the caregiver’s training and authorization.
Observation and escalation
Notice meaningful changes, record facts clearly, and escalate concerns rather than diagnosing them independently.
Professional boundaries and safeguarding
Protect privacy, follow safeguarding procedures, avoid exploitation, and understand when a task sits outside the role.
Practical skills require practical evidence
Online theory alone does not prove safe hands-on performance. Practical competency should be assessed separately where required.